Frequently Asked Questions
Everything you need to know about our luxury collections and services.
What materials are used in Mark Henry Jewelry pieces?
We specialize in rare gemstones, most notably exotic Brazilian Alexandrite, set in 18kt gold and platinum. All our stones are ethically sourced and certified for authenticity.
Do you offer international shipping?
Yes, we offer secure, insured international shipping to most countries. Delivery times and shipping fees vary based on your location and will be calculated at checkout.
How should I care for my jewelry?
To maintain the brilliance of your pieces, clean them gently with warm water and mild soap. Avoid exposure to harsh chemicals and store each piece individually in its original packaging to prevent scratches.
What is your return and exchange policy?
We offer a 14-day return policy for most items in their original, unworn condition. Please note that custom-made or resized pieces are final sale and cannot be returned.
Can I request a custom design?
Absolutely. Our master jewelers work closely with clients to create bespoke pieces. Please contact our concierge service to begin the design process for your unique vision.
Are your shipments insured?
Yes, every Mark Henry shipment is fully insured from the moment it leaves our boutique until it reaches your doorstep, requiring a signature upon delivery for your peace of mind.